Dear customer, please note that when you order from this webshop, you automatically comply with the general terms and conditions as specified below. Your order is processed after receipt of payment. Shipment will normally be within 2-3 working days. Delays may occur during specifically busy times, such as around Christmas. You will be notified when shipment is expected to be delayed.
Company details
Name: Holland Fabric House
Address: Molenlaan 276, 3055 GM Rotterdam
Tel. number: +31652334325
Chamber of Commerce number: 24437909
VAT : NL135392846B01
Prices
All prices shown are inclusive of 19% VAT and exclusive of shipping costs.
Payment options
We accept the following payment methods:
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Bank transfer
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Paypal
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iDeal
Please note that to pay with Paypal, you need to have a paypal account. You can create one easily and without any costs, during the checkout process. You can then safely use Paypal to pay by credit card (such as Visa or Mastercard).
Colours
Colours shown on the screen are as accurate to the real product colours as possible. However, dependant on your monitor settings, small differences in colours may occur. It is not possible to return goods based on small colour deviances. If in doubt, please do not hesitate to contact us with your queries via the 'contact us' button on the left side of the screen.
Return policy
Patterns, cut fabrics and cut ribbon are not returnable. Goods that are damaged in shipment will be replaced. All return shipments must be insured for the full value of the contents. The insurance fees will be refunded.
When returning goods, customers need to contact us within 5 working days. Merchandise returned for exchange or replacement must be accompanied by the original receipt, a description of the damage, as well as the customer's shipping address, email address and telephone number.
